What Does A Virtual Assistant Do?
A virtual assistant runs your admin, customer service, sales support and CRM remotely — without you hiring an employee. Here's exactly what they do, what it costs and when it's worth it.
A virtual assistant (VA) is a trained professional who handles your business administration, customer service, sales support and back-office work remotely. Unlike an in-house employee, a VA is engaged on a flexible, fixed-fee basis — you don't pay for an office, equipment, holiday cover, NI or pension.
Most UK virtual assistants handle a mix of inbox management, diary booking, CRM updates, quote follow up, customer service replies, document preparation, light bookkeeping and HR administration. Specialist VAs cover sales support, marketing operations, trade office admin or technical workflows like e-commerce order processing.
VA365 takes the model further. We're not a freelancer — we're an outsourced office department. That means a supervised UK team, continuity through holidays and sickness, a single point of contact and reporting against agreed outcomes, on a fixed monthly package.
When is a VA worth it? Most owners hit the tipping point at around £150,000 of revenue, when they're spending 10+ hours a week on admin they could pay someone else £25–£45 an hour to do. From that point, a VA usually pays for itself in extra jobs won, time recovered and chaos avoided.
If you'd like a tailored recommendation, talk to VA365 — we'll match your business to the right level of support and you can be live within a week.