Case Studies · UK
Results from real UK businesses
How trade, service and growth-stage SMEs use VA365 + Auto365 to recover revenue, cut admin and scale without hiring.
Selected work
Case studies
Two seasons of growth — without hiring a single office staff member
How Maybury Landscaping used VA365 Admin365 + Trade365 to handle quote follow-ups, supplier comms and diary management while doubling project volume.
+38%
2x
15 hrs/wk
From cold inbox to booked surveys in 14 days
GoMuc had a backlog of leads sitting unread. VA365 cleared the queue, booked surveys, and recovered work that was about to go cold.
14 days
£18k
<1 hr
A real back office for a 12-person trade business
Edinburgh Driveways uses VA365 across admin, sales follow-up, CRM hygiene and HR — replacing the need for an in-house office manager.
0
100%
£42k/yr
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FAQ
About these case studies
Every result on this page is from a paying UK client and based on the numbers in their own CRM, inbox or job-management system. We baseline three metrics at the start of every engagement — missed-call rate, average lead response time and quote-to-win rate — then re-measure them at 30, 60 and 90 days so the impact is provable, not anecdotal.
Most VA365 case studies follow the same arc: in the first 30 days we tighten inbox triage, recover missed calls and stop quotes leaking from the pipeline. Between weeks 6 and 12 we layer in Auto365 — automated booking, AI customer service, automated quote follow-up — and the compounding effect kicks in. By month three, clients typically see 15–40% recovered revenue and 8–15 hours per week back. The case studies below show how that arc plays out across builders, estate agents, recruiters, accountants and trade businesses across the UK.
Are these VA365 case studies based on real UK clients?+
Yes. Every case study is built from a real engagement with a UK-based trade, property, recruitment or professional-services business. Names and identifying details are sometimes anonymised at the client's request, but the metrics, timelines and outcomes are real and have been signed off by the client.
How long does it take to see results like these?+
Most VA365 clients see measurable improvements within the first 30 days — typically faster inbox response times, recovered missed calls and a cleaner CRM. The bigger revenue numbers (recovered quotes, reduced churn, automation ROI) usually compound between weeks 6 and 12 as the playbook beds in.
What industries does VA365 have proven case studies for?+
We have documented results across construction and trades, driveways and landscaping, estate and letting agents, recruitment, accountants, consultants and healthcare. The underlying playbook — inbox triage, lead response under 5 minutes, CRM hygiene, quote follow-up — works in any UK service business with a phone, an inbox and a pipeline.
Can VA365 share references from the case study clients?+
Yes. On request during your discovery call, we'll arrange a short reference call with a client in your industry or of a similar size. We only do this with the client's prior consent, so allow a few working days to set up.
How is ROI measured in a VA365 case study?+
We baseline three numbers at kick-off: missed-call rate, average lead response time and quote-to-win rate. We re-measure at 30, 60 and 90 days. Revenue figures in case studies are calculated from the client's own CRM data — never estimated by us.