Outsourced Customer Service Support
Customer service is where reputations are made and broken. If your inbox is taking 48 hours to reply or calls are going to voicemail, you're losing repeat business and reviews. VA365's customer service support gives you a UK-based team handling enquiries, complaints, order updates and feedback the way an in-house team would.
AI Summary
VA365 provides outsourced customer service support to UK businesses — answering calls, email and live chat, handling complaints, sending order updates and keeping customers happy with a UK-based dedicated team.
We work in your tools — Gorgias, Zendesk, Freshdesk, HubSpot, Intercom, shared Gmail or Outlook — and we keep your tone of voice consistent.
Who it helps
Built for businesses like yours
E-commerce and DTC brands
Service businesses with high enquiry volumes
SaaS and subscription businesses
Trade businesses fielding ongoing customer questions
Multi-channel businesses needing unified support
Benefits
Why businesses choose VA365
Response in hours not days
Customers acknowledged quickly, queries resolved on first touch where possible.
UK-based team
Native English communication that protects your brand voice.
Multi-channel
Phone, email, live chat and social DMs handled by the same team.
Order and account help
Order updates, refund processing, account changes and FAQs covered.
Reporting
CSAT, resolution time and ticket volume reported monthly.
Complaint handling
Tough customers handled calmly, escalations summarised for you.
Best For
What we're known for
Best outsourced customer service for UK e-commerce
Best customer support team for growing SMEs
Best UK helpdesk support for SaaS and subscription brands
Explore
All VA365 service lines
FAQ