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FAQ
How VA Copilot works
Ava is the VA365 onboarding shortcut — a five-step guided form that asks the same scoping questions our human team would ask on a discovery call, then recommends one of four packages: Essential, Growth, Professional or full-office Desk365. It's designed to save you the first ten minutes of a sales call, not to replace the human team that runs your account.
Every Copilot submission is reviewed by a real VA365 team member within one working day. If Ava's pick looks wrong for your situation — too small a package, the wrong service line, missing a key task — we'll override the recommendation before we ever pitch you. The Copilot is a starting point, not a black-box decision. Your data stays on UK/EU servers, isn't sold or shared, and is never used to train external AI models.
What is Ava, the VA365 Copilot?+
Ava is the VA365 AI assistant that asks five short questions about your business — industry, time-draining tasks, support areas, hours needed and contact details — then recommends the right outsourced office package (Essential, Growth, Professional or Desk365). It's a guided shortcut, not a chatbot replacement for our team.
Is Ava's recommendation final?+
No. Ava produces an initial recommendation based on the same logic our human onboarding team uses, but a real VA365 team member reviews every Copilot submission within one working day and adjusts the recommendation if your situation needs something different. Human-in-the-loop, always.
How long does the Copilot take?+
About 60 seconds. There are five steps, no free-text required until the final contact step, and you can go back and change answers at any point.
Does Ava replace the discovery call?+
No. Ava narrows down the package so the discovery call can focus on your specific tasks, tools and 90-day goals — instead of spending the first ten minutes explaining VA365's product range. Most clients still book the free 20-minute call after running Copilot.
Will my Copilot answers be saved?+
Yes — only on submission, and only so the VA365 team can prepare for your call. Data is stored on UK/EU servers, never shared with third parties and deleted on request. We do not use Copilot data to train external AI models.
What if my business doesn't fit the options?+
Pick the closest match and use the contact step's email confirmation to add detail — or skip Copilot entirely and book a discovery call from /contact. Ava is designed for the 80% case; edge cases are handled by humans.