1. Who we are

VA365 ("we", "us", "our") is the data controller for personal information you provide through this website. Contact: hello@va365.co.uk.

2. What we collect

When you submit a contact form, request a callback or use Ava (the VA Copilot), we collect: your name, company, email address, phone number, industry, budget range, services of interest and any free-text notes you choose to share.

3. Lawful basis

We process this data on the basis of legitimate interests (responding to enquiries about our services) and your consent for analytics and marketing cookies.

4. How we use it

• To respond to your enquiry and recommend the right support package.
• To send service-related communications you have requested.
• For aggregated analytics (only with your cookie consent).

5. Sharing

We do not sell your data. We use trusted processors (cloud hosting, email delivery, analytics) under written contracts. All providers are GDPR-compliant.

6. Retention

Enquiry data is kept for 24 months from last contact, then deleted or anonymised.

7. Your rights

Under UK GDPR you have the right to access, rectify, erase, restrict or object to processing, and to data portability. Email hello@va365.co.uk to exercise any right. You may also complain to the ICO.

8. Cookies

See our Cookie Policy.