AI Summary
VA365 is a Scottish virtual receptionist service. A UK team answers your business calls in your company name, qualifies enquiries, books appointments and routes urgent calls — so you never miss a lead and customers always get a professional response.
Unlike an automated answering service, every call is handled by a trained UK receptionist who understands your business — so the caller experience matches what they'd get from a high-quality in-house team.
Most clients see a measurable lift in conversion within the first month, simply because no enquiry ever hits voicemail in working hours again.
Who it helps
Built for businesses like yours
Trade businesses losing 1–3 jobs a month to missed calls
Solo consultants who can't pick up while on calls or in meetings
Clinics and professional services needing a discreet receptionist
Growing SMEs replacing a part-time office receptionist
Multi-site operators wanting one consistent front line
Anyone running a £150k+ business from a mobile phone
Benefits
Why businesses choose VA365
Live UK receptionists
Every call answered by a real, trained UK team member — no offshore call centre, no robots.
Your company name
Calls answered in your business name with your preferred greeting and call-handling rules.
Qualify or route
Take a clear message, book straight into your diary or transfer urgent calls to you live.
Appointment booking
Bookings entered into your calendar in real time — no double bookings, no missed slots.
Out-of-hours options
Extend cover into evenings and weekends with our Desk365 unlimited plan.
Fixed monthly cost
From £299/month. No per-call charges, no surprise bills.
Best For
What we're known for
Best virtual receptionist for Scottish small businesses
Best live call answering service for UK trades
Best outsourced reception for clinics and consultancies
Explore
All VA365 service lines
FAQ