What Does A Virtual Assistant In Edinburgh Actually Do?

An Edinburgh virtual assistant (VA) is a remote professional — or in VA365's case, a supervised UK team — who runs the office side of your business so you don't have to. For most Edinburgh owners, that's the inbox, the phone, the diary, the CRM, the quotes, the customer follow-up and the HR admin.

What's different about an Edinburgh VA versus a generic offshore service is local context. VA365 is run from Edinburgh by Jo Hannah, a founder who has actually run trades, beauty, hospitality and retail businesses in Scotland. That means your VA understands Scottish business culture, your suppliers, your customers and the way local trades and service businesses actually operate.

A typical week for a VA365 client in Edinburgh looks like this: every inbound call answered in your business name, every email triaged, every quote followed up on a 2-7-14 cadence, every new lead added to the CRM and every booking confirmed into your diary. HR admin sits alongside that — onboarding, contracts, holiday tracking, right-to-work checks.

Pricing in Edinburgh follows UK norms. Freelance VAs charge £25–£45/hour. VA365 fixed packages start at £299/month for 10 hours and run up to £1,999/month for Desk365 — an unlimited outsourced office plan that typically replaces a £45,000-loaded internal admin hire.

If you're an Edinburgh business owner working evenings on admin you didn't start the business to do, book a 15-minute call with Jo. We'll tell you honestly whether VA365 is the right fit.