Question 1

What is outsourced admin support?

Accepted Answer

Outsourced admin support means a UK-based virtual assistant — not an in-house employee — handles your day-to-day administration: inbox, diary, customer service, CRM updates, quote follow-up and document admin. You pay a fixed monthly fee instead of a salary, NI, pension, holiday and recruitment cost.

Question 2

How much does outsourced admin support cost in the UK?

Accepted Answer

VA365 outsourced admin support starts at £299/month for Lead365, £999/month for Desk365 (a full admin team) and £1,999/month for Business365 (your entire back office). Freelance admin VAs typically charge £25–£45/hour. A loaded in-house administrator costs £38,000–£46,000/year.

Question 3

Is outsourced admin cheaper than hiring an employee?

Accepted Answer

Yes. A £28,000 admin salary becomes roughly £46,000 once you add employer NI, pension, holiday, sick cover, equipment, recruitment and management time. VA365 Desk365 covers the same scope for £11,988/year — typically 60–75% cheaper.

Question 4

Can a virtual assistant use my CRM, inbox and phone?

Accepted Answer

Yes. VA365 assistants log in to your CRM (HubSpot, Pipedrive, Monday, Salesforce, Jobber, ServiceM8 and more), answer your inbox under your domain and pick up calls in your business name on a forwarded number.

Question 5

Are VA365 admin assistants UK-based?

Accepted Answer

Yes. Every VA365 admin assistant is UK-based and trained from our Edinburgh HQ. We do not offshore.

Question 6

How quickly can outsourced admin start?

Accepted Answer

Most VA365 clients are live with a dedicated admin VA within 7 days of their discovery call. Lead365 (enquiry handling only) can be live in 48 hours.

Question 7

Is there a long-term contract?

Accepted Answer

No. VA365 is rolling monthly with no notice period. If we're not earning our keep, you leave.

Question 8

What's the difference between outsourced admin and a virtual receptionist?

Accepted Answer

A virtual receptionist answers calls. Outsourced admin runs the whole back office — calls plus inbox, diary, CRM, customer service and document admin. Most VA365 clients need both, which is why our packages bundle them.

Outsourced Admin Support For UK Small Businesses

Every admin job, off your desk

Inbox & email

Diary & appointments

Customer service

CRM & documents

Three ways to outsource your admin

Lead365

Desk365

Business365

Outsourced admin support FAQ

Stop running the admin yourself