A real back office for a 12-person trade business
Edinburgh Driveways uses VA365 across admin, sales follow-up, CRM hygiene and HR — replacing the need for an in-house office manager.
0
double-booked surveys in last 6 months
100%
of new hires onboarded with full compliance pack
£42k/yr
saved vs. hiring an in-house office manager
The challenge
What wasn't working
- Growing from 4 to 12 staff meant HR records, onboarding and compliance were slipping.
- Survey diary was double-booked weekly.
- CRM hadn't been cleaned in 8 months — pipeline reporting unusable.
The solution
What VA365 deployed
- Admin365 + HR365 covering staff records, onboarding packs and weekly compliance checks.
- CRM clean-up project then ongoing weekly hygiene.
- Survey booking moved to a single VA-owned diary.
"Edinburgh Driveways uses VA365 to book surveys, follow up quotes and keep the CRM in shape. The HR365 service handles staff records and onboarding too. It's a proper back office, not a VA."
Edinburgh Driveways — Driveway Installation — Edinburgh
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