Two seasons of growth — without hiring a single office staff member
How Maybury Landscaping used VA365 Admin365 + Trade365 to handle quote follow-ups, supplier comms and diary management while doubling project volume.
+38%
quote-to-win rate (22% → 30%)
2x
project throughput across two consecutive seasons
15 hrs/wk
founder time reclaimed for design work
The challenge
What wasn't working
- Owners were spending 15+ hours/week on admin instead of design and site visits.
- Quotes were being sent but rarely chased — close rate stuck around 22%.
- Supplier comms and delivery scheduling were causing missed site days.
The solution
What VA365 deployed
- Deployed a dedicated VA pod handling inbox triage, quote follow-up cadences and supplier liaison.
- Plugged in Auto365 for automated 5-minute lead response and 3-touch quote follow-up.
- Standardised diary management against the build crew calendar.
"VA365 became our back office overnight. Quote follow-ups, supplier comms and diary management — handled. We've grown two seasons running without hiring a single office staff member."
Maybury Landscaping — Garden Design & Build — Edinburgh
Want results like Maybury Landscaping?
15-minute discovery call. We'll map a playbook for your business.
More stories
Other case studies
From cold inbox to booked surveys in 14 days
GoMuc had a backlog of leads sitting unread. VA365 cleared the queue, booked surveys, and recovered work that was about to go cold.
A real back office for a 12-person trade business
Edinburgh Driveways uses VA365 across admin, sales follow-up, CRM hygiene and HR — replacing the need for an in-house office manager.