From cold inbox to booked surveys in 14 days
GoMuc had a backlog of leads sitting unread. VA365 cleared the queue, booked surveys, and recovered work that was about to go cold.
14 days
to clear the entire lead backlog
£18k
recovered revenue from previously-cold leads
<1 hr
average new-enquiry response time
The challenge
What wasn't working
- Leads were sitting in the inbox for 2–3 weeks before any response.
- No structured follow-up — quotes went out once and were forgotten.
- Owner couldn't get out of the van to chase admin.
The solution
What VA365 deployed
- VA365 inbox triage with 1-business-hour SLA on all new enquiries.
- Survey booking pushed straight into the field calendar.
- Lead365 add-on for after-hours coverage.
"GoMuc had leads sat in the inbox for weeks. Within fourteen days VA365 had cleared the backlog, booked surveys and won work that was about to go cold."
GoMuc — Outdoor Cleaning Services
Want results like GoMuc?
15-minute discovery call. We'll map a playbook for your business.
More stories
Other case studies
Two seasons of growth — without hiring a single office staff member
How Maybury Landscaping used VA365 Admin365 + Trade365 to handle quote follow-ups, supplier comms and diary management while doubling project volume.
A real back office for a 12-person trade business
Edinburgh Driveways uses VA365 across admin, sales follow-up, CRM hygiene and HR — replacing the need for an in-house office manager.