Industry · E-commerce Brands
Virtual Assistant For E-commerce Brands
Customer service handled, listings kept current, email and social shipped weekly. A dedicated UK VA plus AI workflows that let founders stay on product, not in helpdesk.
Human First. AI Assisted. UK-based. From £299/mo.
What VA365 handles for E-commerce Brands
- Answer customer service tickets and DMs across channels
- Manage product listings, descriptions and images
- Run email campaigns and abandoned-cart flows
- Schedule social content and reply to comments
- Process returns, refunds and review requests
Why it works
Built around how e-commerce brands actually run
E-commerce founders get trapped in the helpdesk and out of the studio. VA365 takes the support and marketing off your plate without hiring an in-house team.
Inbox at zero
Customer service handled across email, DM and chat.
Marketing that ships
Email, social and content shipped on a weekly rhythm.
Founder focus protected
You stay on product, brand and growth — not tickets.
Trusted by growing UK businesses
What our clients say
Real outcomes from real operators — admin handled, leads followed up, businesses grown.
"VA365 became our back office overnight. Quote follow-ups, supplier comms and diary management — handled. We've grown two seasons running without hiring a single office staff member."
Maybury Landscaping
Garden Design & Build — Edinburgh
"Landscape Flow runs on tight margins and tighter timelines. The VA365 team manage our CRM, chase outstanding quotes and keep the schedule clean. It's like having a full ops desk on tap."
Landscape Flow
Landscape Operations Platform
"We use VA365 for everything from inbox triage to client onboarding. The Human + AI Assisted model is exactly how a modern business should be run."
Forth Systems
AI & Automation — Scotland
"GoMuc had leads sat in the inbox for weeks. Within fourteen days VA365 had cleared the backlog, booked surveys and won work that was about to go cold."
GoMuc
Outdoor Cleaning Services
"Running Rainpods, we needed a team that could pick up calls, manage enquiries and look after our customers properly. VA365 are that team — they sound like part of our business."
Rainpods
Garden Pod Manufacturer
"Edinburgh Driveways uses VA365 to book surveys, follow up quotes and keep the CRM in shape. The HR365 service handles staff records and onboarding too. It's a proper back office, not a VA."
Edinburgh Driveways
Driveway Installation — Edinburgh